Solid result in 2019
_ Net result of EUR 1,470.1 million
despite significant negative one-offs
_ At 11.2%, fifth consecutive year of double-digit ROTE
Operating revenues rise stronger than costs
_ Operating revenues increase by 4.9%
_ Despite wage inflation costs only up by 2.4%
_ Operating result up by 8.7%
_ Cost/income ratio improves to 59.0%
Healthy loan growth continues
_ Net loans increase by 7.3%
_ NPL ratio improves to 2.5%
_ NPL provision coverage at 77.1%
_ Risk costs at low 7 basis points
(on average gross customer loans)